Police Sergeant Practice Exam

During an employee-centered interview, what should be the interviewer's approach?

1. Be assertive and demanding

2. "Big ears, little mouth"

3. Limit all personal discussions

4. Focus primarily on job performance

The correct answer is: "Big ears, little mouth"

The correct approach during an employee-centered interview is to embody the principle of "Big ears, little mouth." This means that the interviewer should prioritize listening over speaking. By fostering an environment where the interviewee feels heard and understood, the interviewer can encourage open communication and provide a platform for employees to express their thoughts, feelings, and experiences. This approach builds rapport and trust, which are crucial for addressing any concerns or gathering valuable insights about the employee's perspective. It allows for a more thorough understanding of the employee’s needs and motivations, which is essential for managing personnel effectively and improving organizational culture. Other approaches, such as being assertive and demanding or limiting personal discussions, may hinder the flow of communication and create a more rigid atmosphere. Focusing primarily on job performance may overlook important interpersonal dynamics and personal job satisfaction, which are significant factors in employee engagement and overall performance.